9okla Privacy Policy

9okla is a trusted online gaming and betting platform for users in Bangladesh. We believe that collecting, storing, and protecting each user's personal information is a core part of our responsibility. This privacy policy explains what types of information we collect, why we collect it, how we use it, and when we share it with third parties.

This policy applies to 9okla's website, mobile platform, and all related services. Our services are intended solely for individuals aged 21 and above. We do not knowingly collect information from minors.

If any changes are made to this privacy policy, we will publish them on the platform along with the date of the update. Continued use of our services after any revision will be considered acceptance of the updated policy.

Various types of information are collected during registration, transactions, and use of services on 9okla. This information helps us improve service quality and ensure user security.

2.1 Information Provided Directly

• Full name and date of birth (for age verification)
• Email address and contact information
• National ID card or passport number (for identity verification)
• Residential address
• Payment method details (bKash, Nagad, Rocket, bank account number)
• Login credentials (username and encrypted password)

2.2 Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Platform access time and session duration
• Data collected through cookies and similar tracking technologies
• Gaming activity and betting history
• Transaction history and financial activity records

2.3 Information Received from Third Parties

• Transaction verification information from payment providers
• Risk assessment information from fraud prevention service providers
• Confirmation information received from identity verification service providers

9okla uses user information only for legitimate and necessary purposes. We never collect excessive or unnecessary information.

3.1 Account Management and Security

We use your information to complete the registration process, verify identity, and ensure account security. This also includes preventing unauthorized access and fraudulent activity.

3.2 Financial Transaction Processing

Payment information provided is used to process deposit and withdrawal requests, prevent money laundering, and comply with financial regulations.

3.3 Service Quality Improvement

Information is used to analyze user experience and improve platform functionality, plan the addition of new games and features, and identify technical issues.

3.4 Communication and Support

Contact information is used to provide customer service, send important account-related notifications, and share relevant offers and promotional information. You may opt out of promotional messages at any time.

3.5 Responsible Gaming

Gaming history data is used to monitor gaming behavior, identify at-risk users, and provide support when needed. This is part of our responsible gaming policy.

9okla uses internationally recognized security technologies to protect user information. The key components of our security framework are as follows:

• SSL Encryption: All data transmissions are encrypted using 256-bit SSL/TLS technology.
• Secure Servers: Data is stored in secured data centers where unauthorized access is not possible.
• Password Hashing: No passwords are stored in plain text; industry-standard hashing algorithms are used.
• Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
• Access Controls: Only authorized personnel can access information to the extent necessary.
• Two-Factor Authentication: A two-factor authentication option is available for account security.

9okla never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Information is shared with payment processors (bKash, Nagad, Rocket), identity verification providers, game providers, and technology service providers only to the extent necessary to deliver services. These partners are contractually bound to comply with our privacy standards.

5.2 Legal Obligations

Information may be disclosed under lawful instructions from government authorities or courts in accordance with the laws and regulations of Bangladesh. This also applies to compliance with anti-money laundering regulations.

5.3 Fraud and Security

Information may be shared with relevant authorities to prevent fraudulent activity, address cybersecurity threats, and protect the overall security of the platform.

5.4 Business Changes

In the event of any merger, acquisition, or sale of assets, user information may be transferred. In such cases, we will notify users in advance.

Cookies and similar technologies are used on the 9okla website. Cookies are small data files stored in your browser.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — maintaining login sessions, keeping security features active, and saving preferred settings. They cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember user preferences such as language selection and display settings. They may remain active beyond the session.

6.3 Analytics Cookies

These cookies are used to collect statistics on platform usage. This information helps improve service quality. You can reject these cookies by changing your browser settings, though some services may become limited as a result.

As a user of 9okla, you have the following rights over your own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances you may request deletion of your information, although some data must be retained due to legal obligations.
• Right to Restrict Processing: You may request that the use of your information for specific purposes be restricted.
• Right to Data Portability: You may request your information in a structured, machine-readable format.
• Right to Object: You may object to marketing communications or certain types of data processing.
• Right to Withdraw Consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact our customer service team. We generally respond to requests within 30 business days.

9okla's services are intended exclusively for individuals aged 21 and above. We do not knowingly collect information from any minor.

We include age verification steps in the registration process. If we become aware that information has been collected from a minor, we will immediately close that account and delete the relevant information.

If a parent or legal guardian believes their minor child has registered on our platform, please contact us immediately.

In some cases, your information may be processed or stored on servers located outside Bangladesh. In such cases we ensure that:

• Adequate data protection laws exist in the receiving country, or
• Adequate contractual safeguards have been put in place with the relevant parties.

We always strive to maintain the security of your information, whether locally or internationally.

9okla reserves the right to update this privacy policy as necessary. Before any significant change, we will notify users in the following ways:

• Displaying a notice on the platform
• Sending a message to the registered email address (if the change is significant)
• Publishing the update date on this page

Continued use of the platform after any change will be considered acceptance of the new policy. If you find any change unacceptable, you may close your account and contact us to request deletion of your information.

If you have any questions, requests, or complaints regarding this privacy policy, please contact us. Our team is always ready to assist you.

Thank you for working with us to protect your privacy rights. 9okla believes that a safe and transparent platform is the best way to earn users' trust.