9okla Terms and Conditions

01 General Introduction

9okla is an online gaming and betting platform that provides various gaming services to users in Bangladesh. By using 9okla's services through the website, app, or any other channel, you are considered to have fully read, understood, and accepted these terms and conditions.

These terms and conditions serve as a legal agreement between 9okla and anyone using its services. If you do not agree with any part of these terms, please refrain from using our platform.

9okla's services include sports betting (cricket, football, kabaddi, and other sports), slots, live casino, multi bet, Dino Hunter, and other interactive gaming products. All these services are governed by the terms and conditions stated above.

02 Eligibility and Age Requirement

The following eligibility requirements must be met in order to use 9okla's services:

• You must be at least 21 years old — this platform is only for those aged 21 and above.
• You must register with accurate information in your own name.
• Opening multiple accounts under the same person is strictly prohibited.
• Users from areas where online gaming is legally prohibited may not register.

9okla reserves the right to verify a user's age and identity at any time. A copy of a national ID card or passport may be requested if necessary. 9okla reserves the right to close the account and forfeit all funds if false information is provided.

03 Account Registration and Security

When registering with 9okla, you must provide accurate and up-to-date personal information. The details required include your full name, mobile number, date of birth, and preferred payment method.

Account Security

• Keep your login credentials (username and password) completely confidential.
• Allowing any third party to use your account is prohibited.
• If you suspect unauthorized access to your account, notify our support team immediately.
• Use a strong password and change it regularly.

9okla will not be responsible for any loss resulting from negligence in account security. The support team can assist with changes to personal information. Contact: [email protected] or 24/7 Bengali live chat support.

04 Deposit and Withdrawal Policy

Transactions on 9okla are simple, secure, and fast. The detailed terms for deposits and withdrawals are given below:

Deposit Terms

• Minimum deposit amount: ৳500 (for each method).
• Accepted payment methods: bKash, Nagad, Rocket, and bank transfer.
• Deposited funds are generally credited to the account instantly.
• Only payment methods registered in your own name may be used.

Withdrawal Terms

• Minimum withdrawal amount: ৳1,000.
• Withdrawal processing time: 15 minutes to 2 hours.
• Withdrawals are only possible to the same method used for the deposit.
• Withdrawals may be delayed if identity verification has not been completed.

If a transaction fails due to a technical issue, please contact the support team. Transaction records will be stored in the history section of your account.

05 Bonus and Promotion Policy

9okla offers various bonuses and promotions to its users. The following terms apply when using these bonuses:

Welcome Bonus

New members will receive a 200% bonus on their first deposit up to ৳5,000. The following conditions apply to claim this bonus:

• Wagering requirement: 20 times the bonus amount.
• The welcome bonus applies to the first deposit only.
• The bonus balance cannot be withdrawn before the wagering requirement is met.
• Claiming a bonus multiple times from the same household or the same IP address is prohibited.

Other Promotions

From time to time, 9okla may offer reload bonuses, cashback offers, and special event promotions. Each promotion will have its own terms and conditions, which will be clearly stated on the promotion page.

9okla reserves the right to change, suspend, or cancel any existing promotion at any time. 9okla has the right to investigate an account if bonus abuse is suspected.

06 Fair Play and Prohibited Conduct

9okla strictly follows a fair play policy as a safe and reliable platform. Any of the following activities are strictly prohibited:

• Playing games using bots, automation software, or artificial intelligence.
• Exploiting system vulnerabilities or technical errors.
• Colluding with other players to place bets.
• Using fraudulent payment methods or stolen cards.
• Conducting money laundering or illegal financial activities.
• Harassing or disrespecting other users.

9okla uses SSL encryption and advanced security measures to keep users' information and transactions secure. All game outcomes are verifiable and determined through a neutral algorithm.

07 VIP and Loyalty Program

9okla's VIP program has four tiers. Weekly cashback and other benefits are provided at each tier:

• Bronze: Weekly cashback up to 0.2%.
• Silver: Weekly cashback up to 0.4%.
• Gold: Weekly cashback up to 0.6%.
• Platinum: Weekly cashback up to 0.8%.

VIP tier upgrades happen through regular and active participation. 9okla reserves the right to change the terms of VIP benefits. Cashback will be added to the account at a set time each week.

08 Account Suspension and Closure

9okla may temporarily suspend or permanently close any account for the following reasons:

• Violation of terms and conditions or participation in prohibited activities.
• Failure to submit identity verification documents.
• No activity on the account for an extended period.
• Voluntary account closure at the user's own request.
• Court order or direction from a law enforcement agency.

Before closing an account, 9okla will attempt to notify the relevant user; however, action may be taken without prior notice in the case of a serious violation. If an account is closed for valid reasons, any eligible balance will be returned.

09 Privacy and Data Protection

9okla gives the highest priority to the protection of users' personal information. Details of the information we collect can be found in our Privacy Policy.

• We do not sell your personal information to third parties.
• Information may be used for service improvement, security verification, and legal purposes.
• All data is kept secure with SSL encryption.
• It is your responsibility to keep your account information up to date.

For any complaints or requests regarding data protection, please contact our support team.

10 Responsible Gaming

9okla is committed to responsible gaming. We believe that gaming is a form of entertainment and should never be a cause of financial problems or addiction.

Self-Control Tools

• Set deposit limits to manage your own budget.
• Use the option to voluntarily suspend your account temporarily if needed.
• If you need a break from gaming, let the support team know.

This platform is only for those aged 21 and above. Any attempt by minors to open an account is strictly prohibited and legal action will be taken.

11 Limitation of Liability

To the maximum extent permitted by law, 9okla will not be liable for the following:

• Loss caused by technical issues, server outages, or internet disconnection.
• Loss caused by faults in third-party software or payment gateways.
• Loss arising from uncontrollable circumstances (natural disasters, government restrictions, etc.).
• Any loss caused by the user's own negligence or error.

9okla is always committed to providing fair service to its users. In the event of any dispute or complaint, you are requested to contact our support team first.

12 Changes to Terms and Effective Date

9okla reserves the right to change, amend, or update these terms and conditions at any time. Updated terms will take effect as soon as they are published on the website.

• For significant changes, registered users may be notified by email or notification.
• Continuing to use the platform after a change will be taken as acceptance of the new terms.
• Visit this page regularly to stay informed about the latest terms and conditions.

For any questions or clarifications regarding these terms, contact us at: [email protected] or use our 24/7 Bengali live chat support.